OUR STORE POLICIES
Eye Spy is always after customer's satisfaction. Our policies are detailed below to ensure quality products and services are met. Please have a look!
SHIPPING AND DELIVERY
LOCAL - orders made in UAE will be shipped within 24hours upon purchase. Delivery can be done to nearby areas with additional (minimal) fee.
* Walk-in clients can have their orders same day.
INTERNATIONAL - mainly for wholesale; shipping is done within 7days upon purchase. EDA depends on the country of destination, but usually takes 45days the latest.
Glasses must be returned/exchanged within 15days upon purchase, together with the original store receipt and al other inclusions - cloth and case. Any scratch on the lens, bent or twist on the frames shall not be accepted. Product must be in saleable condition upon return.
The store warrants the replacement of all frames and lenses free of charge for any manufacturer's defect for 1 year starting from the date of purchase.